An association that promotes operational excellence in the field of senior living approached Castle after hearing requests for training from their membership. The client’s members reported that while they provided organization-specific training to new senior living sales counselors, these new employees could also benefit from receiving instruction in the key foundational competencies of the job role. The client hoped that by creating this core training as an accredited, assessment-based program, they could promote continued professionalism within the industry.
The Castle Solution
As a full-service company, Castle assisted the client in all phases of the project, which included conducting a job task analysis to identify foundational competencies, designing and developing an on-demand eLearning course to teach those competencies, and creating a validated, 75-item assessment to measure achievement of the learning outcomes. Castle also built a customized candidate registration system to house the training and assessment.
Finally, Castle partnered with one vendor to provide live, online proctoring and another to provide a digital certificate to passing candidates.
An entire assessment-based certificate program was developed for use by the association’s members.