To transform an existing course to one that was more visually appealing and interactive in order to improve knowledge and retention.
The Design Approach
A new instructional analysis was conducted to better identify training goals and learner needs. The use of images along with content is cognitively more effective, so graphics were added. Learning and retention is also improved when the person is required to apply what they learn, so job-related activities were included in the training, allowing the learner to practice and get feedback. Even with improvements designed to promote learning and retention, it is not possible for the learner to remember everything back on the job. Accordingly, in addition to focusing the course on the most critical aspects of the work, part of the approach was to teach people how to use the resource manual effectively so that they would be more likely to do so when issues arose on the job.