Candidate Services

Customer service is at the core of our business. Clients from choose from many different candidate services.

Application processing and eligibility determination.

Produce and distribute paper or online applications and licensing information materials
Process and disburse application fees
Maintain paper and electronic application records
Evaluate eligibility requirements
Verify eligibility and notify candidates of the results
Receive and record candidates' examination scores in a secure database
Distribute score reports to the candidates
Answer all application and eligibility questions from candidates - promptly and courteously

Develop certification renewal applications and distribute them to eligible candidates
Answer candidates' questions
Accept, process, and verify eligibility of certification renewal applications
Maintain the database of candidate files, including name and address changes
Process payments
Verify continuing education course completion

Work with clients to identify the skill set to be achieved
Perform job/skills analysis to determine program scope
Select appropriate training and assessment design to achieve or improve the identified skill set
Provide delivery via Internet, CD-ROM, or Paper-and-Pencil
Monitor and analyze performance data
Provide process reports

Provide content, design, and printing of candidate handbooks, applications, study guides, certificates, and wallet cards
Distribute certificates to candidates

Gather materials and presentations and review them against standards to determine compliance
Complete third-party applications by gathering materials, preparing applications, presenting applications, and defending applications